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We stand behind every product we sell. If we have made an error, we will correct it immediately. If you need to return a product, for any reason, please contact our returns department by calling 863-709-9714.

You must obtain shipping instructions and a Return Merchandise Authorization number (RMA) prior sending your return. You can contact us by phone, 8:30am and 5:30pm EST, M-F, fax or email. If you contact us by email or fax, you will receive shipping instructions and an RMA number within 24 hours. To obtain an RMA number, we will need the following information:

• Your name, email address, and daytime telephone number
• Your invoice number
• The date you received your order
• The product you are returning
• The reason for your return

You may return any item for a full refund, provided that you return the product within 30 days and obtain an RMA number. Please note that a 20% restocking fee may apply if the item is not returned in its original saleable condition.

Any defective product will be exchanged for the same product at no charge as long as it is returned within 30 days and an RMA number has been obtained. We will take care of contacting the manufacturer-you only need to contact us.

After 30 days we cannot accept returns. If a product is defective you will need to send it directly to the manufacturer.